Return and Refund Policy

We want you to love your purchase. As a small business we can accept returns for items that arrive damaged or faulty, but not for ’change of mind’ reasons.

Please read our policy before placing an order.

Damaged / faulty

If your item arrives damaged or defective please contact us within 3 business days at info@rudai.com.au. Please note, the item must be unworn.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Clear photos showing the damage or fault
• Photos of the packaging (if applicable)

Once received, we will confirm whether your item Is eligible for a replacement or refund.

Sizing issue (jumpers only)

If the sizing of your jumper is not suitable, we will happily exchange this for you. Please contact us within 3 business days at info@rudai.com.au. We recommend referring to the sizing charts before please your order.

Return Shipping

As a small business we don’t currently offer prepaid returns postage.

We recommend using a tracked postal service, as we cannot be responsible for items lost in transit.